Shipping policy

Shipping Policy 

Shipping Policy – Vaulted Supply

We work hard to ship quickly, pack carefully, and keep you updated.

Processing Time

  • Most orders ship within 1–2 business days

  • Orders placed on weekends/holidays are processed the next business day

  • During high-volume periods, processing may take slightly longer

Shipping Methods & Delivery Estimates

Shipping options and estimated delivery times are shown at checkout. Delivery estimates are provided by the carrier and may vary due to:

  • weather

  • carrier delays

  • holidays

  • high-volume seasons

Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking. Tracking may take 24–48 hours to update after label creation.

Address Accuracy

Please confirm your shipping address at checkout.

  • If an order is returned due to an incorrect or incomplete address, the customer is responsible for reshipping fees.

  • If you notice an address error, contact us immediately. We can only update addresses before the order ships.

Lost, Missing, or Delayed Packages

If your package is delayed or appears lost:

  • Contact us and we will assist with a carrier inquiry/package trace when applicable

If tracking shows delivered but you did not receive it:

  • Check around your property, with neighbors, household members, and your local post office/carrier first

  • Then contact us within 7 days of the delivery scan so we can help

Damaged Packages

If your order arrives damaged, contact us within 48 hours of delivery with photos of:

  • the shipping box (all sides)

  • the shipping label

  • the damaged item(s)

We’ll work with you on a resolution.

International Shipping (if applicable)

If you offer international shipping:

  • Customers are responsible for any duties, taxes, or import fees assessed by their country.
    (If you do not ship internationally, remove this section.)