Refund policy

Return & Refund Policy 

Return & Refund Policy – Vaulted Supply

We want you to feel confident shopping with Vaulted Supply. If something isn’t right, we’ll make it right—fairly and quickly.

Returns

We accept returns on unused, unopened items within 30 days of delivery.

To be eligible for a return:

  • Item must be new, unopened, and unused

  • Item must be in original packaging (including seals, if applicable)

  • A return request must be submitted within 30 days of delivery

Non-returnable items
For safety and hygiene reasons, we do not accept returns for:

  • Opened vitamins, supplements, ingestibles, or consumables

  • Opened personal care / beauty items (lotions, body wash, skincare, etc.)

  • Items marked final sale or clearance

  • Gift cards (if applicable)

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery and we’ll resolve it.

Please include:

  • Order number

  • Photos of the item and packaging (including shipping label)

  • A brief description of the issue

We may offer a replacement, refund, or store credit depending on the situation and inventory availability.

Refunds

Once your return is received and inspected, we’ll notify you of approval status. If approved:

  • Refunds are issued to the original payment method

  • Most refunds process within 3–10 business days depending on your bank/card issuer

Return Shipping

  • If the return is due to our error (wrong item, damaged, defective), we’ll cover return shipping when applicable.

  • For all other eligible returns, customers are responsible for return shipping costs.

Order Issues / Lost Packages

If tracking shows delivered but you haven’t received your package:

  • Check with household members/neighbors and your local carrier first

  • Then contact us and we’ll help you open a carrier inquiry

Claims must be submitted within 7 days of the delivery scan date.

Cancellations

Orders can be canceled only if they have not shipped yet. Once an order is processed or shipped, it can no longer be canceled.

How to Start a Return

Contact us with your order number and the reason for return. We’ll provide the next steps and (if approved) return instructions.